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Product name：22cm Sasaki Haise Figure Tokyo Ghoul Anime Figures
Product type: Model
Product material: pvc
Package: with box/no box
Special statement: The quality of other versions of the product is uncontrollable, and there may be situations where the workmanship is not meticulous. Customers who pursue original quality are advised to directly take the original link.
Product note: The height of the product may have some errors when measured manually, and the toy model may inevitably have small defects, scratches, uneven oil spraying, and a slight odor; Due to factors such as shooting techniques, ambient lighting, and display color differences, there may be slight color differences between the image and the actual product. However, the shooting of the actual product is to restore the essence of the product to the maximum extent possible. Please refer to the color of the actual product and contact us immediately if you have any question！
【FEEDBACK】
1.If you are satisfied with our products and services,please leave your positive feedback and 5 stars.We will give you discount for you next order.
2.If you share our product link on your SNS,we will give you a gift or discount for you next order.
3.If you don’t satisfied our products,please contract us before you leave neutral(3 stars) or negative(1-2 stars)feedback.we guarantee we will 100% solve any problem for you.
4.Please send a message to us before leaving the negative feedback or opening a dispute on site.Communication is the best way to solve the problems.
【GUARANTEE】
If you are not 100% satisfied with the item(s) you ordered,you can return or replace it/them within 30 days from the date of your receipt,on both of the following conditions:
1.That item(s) is (are) unused undamaged and in original package.
2.That expense for return/replacement is paid by you.
【PAYMENT】
1.We accept Alipay, West Union, TT. All major credit cards are accepted through secure payment processor ESCROW.
2.Payment must be made within 3 days of order.
3.If you can’t checkout immediately after auction close, please wait for a few minutes and retry Payments must be completed within 3 days.
SHIPPING & HANDLING
We process orders on business days which are Monday through Friday, Eastern Standard Times, and exclude holidays observed by the Post Office: New Year's Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.
Processing Time: 10 – 15 business days (in regular seasons) or more depends on holiday seasons.
SHIPPING TIME
Shipping time varies by location. These are our estimates:
| LOCATION | *ESTIMATED SHIPPING TIME |
| United States | 1-2 Weeks |
| Canada, Europe | 2-4 Weeks |
| Australia, New Zealand | 2-4 Weeks |
| Mexico, Central America, South America | 2-4 Weeks |
Refunds (if applicable)
We are committed to providing you with the absolute best products, and are happy to replace your order for any of the following reasons: The product is flawed. The print quality is poor. The product you received is different from the product originally represented on our site. Please email us at contact@tokyo-ghoul.store with a photo of the product you received along with detail shots you wish to include.
We will use this information to look into a replacement and prevent future errors. Our customer service team will review your claim. If your claim is approved, we will provide you with a replacement free of charge.
For all other requests please email us at contact@tokyo-ghoul.store. Our customer service team will review your claim. If your claim is approved, we will provide you with a return address.
Customers are responsible for return and exchange shipping rates. Please allow 3-5 business days after your return is received for a refund to appear. Any unauthorized returns, or returns of items that are washed, worn, or damaged will not be eligible for a refund or replacement, and the item will be forfeited.
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